Review Guidelines
Anyone who has used a business can submit a review without signing in. Every new or edited review awaits admin approval before appearing on the website. Businesses cannot edit, hide, reorder or delete reviews about them. They may post one public reply, and that is all. We remove a review only when it breaks the guidelines below, never because a business asked us to.
What gets removed
Abusive or offensive language
Swearing at a business owner, personal attacks, slurs, threats or harassment. Strong criticism is welcome, cruelty is not.
Reviews from people who did not use the business
Every reviewer must confirm they actually used the business. Second-hand stories, rumours and competitor reviews are removed.
Spam and self-promotion
Adverts, referral links, repeated postings or reviews written to promote another business.
Private information
Anything that reveals another person's private details: surnames, phone numbers, addresses, medical information, photographs of children or staff, or details of a private dispute.
What we show publicly
Only a reviewer's first name and suburb appear with her review, for example "Megan, Bedfordview". She may also choose to post anonymously, shown as "A mom in Bedfordview". We never publish surnames, email addresses or contact details.
Reporting a review
Anyone signed in, mom or business, can use the "Report this review" link on a review. The review stays publicly visible while we look at it. If we remove it, we record an internal reason. You can also email us at support@themothersblock.co.za.